Evospike Support
become a member and be one of the first 100 users to have it totally free
Provide better support to your customers with this powerful real-time tool
What we offer
Discover everything EvoSpike Support can do for your business
Build, organize, and collaborate on work in one place from virtually anywhere
Domain Support
Assign work teams for different domains or applications, to have a better segmentation of teams for different types of online assistance
Best assistance
Improve your customer service by answering messages or questions from your customers in real time and multi-language, it also includes attachments, online calls and screen sharing for better assistance
Notifications
The system notifies all your connected technical supports every time a client is attended, a client enters or leaves the shift queue
Synchronized shifts
The system updates all customers' shifts in real time and keeps your entire support team in sync
Verifications
If a customer closes or ends the chat, support will be notified that the communication has ended so that they can serve another customer
Statistics
Real-time data on the number of customers served in the previous month and the current month and recommendations on the amount of support you would need to meet demand
Chatbot without code
Our bot provides the advanced deep learning capabilities of automatic speech recognition to convert speech to text and natural language understanding to recognize text intent, to enable you to create apps with highly engaging user experiences and realistic conversations
Documentation
Manage your own centralized self-service repository or repository for information on products, services, departments or topics
Ticket handling
Ensure workloads are balanced and automatically assign tickets to agents based on skills or availability
Recordings
Supervise the work of your assistants to analyze and provide a better service
Help center
Our help center software organizes knowledge and empowers customers and agents with that information
Conversational flows
Build your own conversational flow automation, get user intent insights, and run a fulfillment to send that insights to your own system
Integrations
EvoSpike Support integrates with many popular conversation platforms like Whatsapp Business, Open AI, Instagram, and Facebook Messenger. If you want to build an agent for one of these platforms, you should use one of the many integrations options
Telephony
EvoSpike Support provides a telephone interface for your agent. Used to create conversational IVR (Interactive Voice Response) solutions that integrate with your bot
Pricing Plans
Plan Basic
$27.99/
mo30 days free
- done 1 Domain
- done 1-5 Supports
- done Notifications
- done Statistics
- done Integrated chatbot
- done Documentation
- done Ticket handling
- done Recordings
- done 10 GB of storage
Plan Enterprise
$47.99/
mo- done 2 Domain
- done 1-25 Supports
- done Notifications
- done Statistics
- done Integrated chatbot
- done Documentation
- done Ticket handling
- done Recordings
- done 25 GB of storage
- done Help Center
- done Conversational flows
Plan Premium
$67.99/
mo- done 5 Domain
- done 1-100 Supports
- done Notifications
- done Statistics
- done Integrated chatbot
- done Documentation
- done Ticket handling
- done Recordings
- done 50 GB of storage
- done Help center
- done Conversational flows
- done Integrations
- done Telephony (soon)
Find out how it works
We have a series of video tutorials ready to show you how the platform works and it will be your guide to help you step by step